These terms and conditions specific to a Provider ("PROVIDER Terms ") form a legally binding agreement between SenSure Technology Services Private Limited. ("We" or "Us" or Our or "MedHos" or "Company") and You ("You" or "Your"), as an PROVIDER User of Our Website, System and Services (collectively referred to as, the “MedHos Product”).
You and We are hereinafter collectively referred to as the "Parties".
By clicking "sign up" or "start my free trial" or "get started for free" or the 'I accept' tab at the time of registration during the use of the MedHos Product, or by entering into an agreement with MedHos to provide committed services as set out in these PROVIDERS Terms or through the continued use of the System and/or Services,, or by Accessing the System and/or Services through any medium, including but not limited to accessing the System through mobile phones, smart phones and tablets or the use of the entirety of the MedHos Product or any part thereof, You agree to be subject to these PROVIDERS Terms.
We request You to please read these PROVIDERS Terms carefully and do not click "sign up" or "start my free trial" or "get started for free" "I accept" or continue the use of the Website, System and Service unless You agree fully with these PROVIDERS Terms.
As used in these PROVIDER Terms , the following terms shall have the meaning set forth below:
(i) "Account" means credit or debit balance maintained by You with the Website/ MedHos Product;
(ii) "Effective Date" means the Date on which You accept these PROVIDERS Terms by clicking 'Sign Up' or "start my free trial" or "get started for free" or 'I Accept';
(iii) “MedHos Product” means either the Website or theMedHos Mobile Application, as the context so requires.
(iv) "Provider" in these Terms refers to either a duly qualified member of medical or dental profession, with a valid certificate to practice the said profession by the appropriate regulatory body constituted by the appropriate government; or a person duly qualified to advice on aspects of nutrition, healthcare and lifestyleand such other matters incidental thereto; or a person; both natural and juristic, that is willing to share, provide or donateor is in a position to cause the delivery of supplies for purposes of medical treatment, but not including transplantation of Human organs.
(v) "Services" means the services offered to You by MedHosunder the MedHos Product, that involves use of the System, which may include the practice management service, electronic medical records service and other services as may be introduced by MedHos from time to time;
(vi) "System" means the technology platform provided as part of the Website consisting of hardware and / or software used or provided by Us for the purpose of providing the Services to You;
(vii) "User Information" means information regarding Registered Users which includes personal and medical information and any other information which may be provided by a Registered Users to You or may be transferred to You by MedHos;
(viii) "Website" means www.medhos.in
(i) Subject to the terms as set out in the following, we grant to You and You accept a non-exclusive, personal, non-transferable, limited right to have access to and to use the System for the duration of Your engagement with Us.
The aforementioned right does not extend to : (a) use the System for time-sharing, rental or service bureau purposes; (b) make the System, in whole or in part, available to any other person, entity or business; (c) modify the contents of the Systems and the Website or use such content for any commercial purpose, or any public display, performance, sale or rental other than envisaged in these terms; (c) copy, reverse engineer, decompile or disassemble the System or the Website, in whole or in part, or otherwise attempt to discover the source code to the software used in the System; or (d) modify the System or associated software or combine the System with any other software or services not provided or approved by Us.
You will obtain no rights to the System except for the limited rights to use the System expressly granted by these PROVIDER Terms.
(i) You will acquire, install, configure and maintain all hardware, software and communications systems necessary to access the System ("Implementation") and receive the Services. To the extent possible, such an assessment should be done before making advance payment for the Service. Your Implementation will comply with the specifications from time to time established by Us. You will ensure that Your Implementation is compatible with the System and Services. If We notify You that Your Implementation is incompatible with the System and / or Services, You will rectify such incompatibility, and We will have the right to suspend Services to You until such rectification has been implemented. Under no circumstances will You be eligible for any refund or any financial assistance in relation to Implementation.
(ii) MedHos's role is that of an 'intermediary' as defined under the Information Technology Act, 2000 and the rules made there under. Being an intermediary, MedHos has no responsibility and / or liability in respect of the content and transactions on the Website/MedHos Product including any User Content or Provider Content, information provided by Provider’s interactions between a Provider on the one hand and anUser on the other hand.As required under the extant laws in India, applicable to an intermediary, the contact information of an intermediary are as follows:
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(i) In certain cases, You and MedHos may agree that You will commit to providing information and responses on the MedHos Product for a specific period of time (such as a specific number of hours per day / week/ month). In such a case, while all of these terms will continue to apply to You, there may be some additional terms which will apply to You which will be agreed between You and MedHos.
You agree that Your receipt of Services is subject to verification by Us of Your identity and credentials as a Provider, in line with the definition set out supra. As part of the registration process and at any time thereafter, You may be required to provide Us with various information such as Your Photo Id, Your medical registration details (as recognized by the Medical Council of India and Your State Medical Council), Your qualifications and other information in order to prove that You are a valid health care practitioner in the field that You claim or such other information as may be deemed necessary ("Credential Information"). We may verify such Credential Information or may ask You for additional information and/or a certificate of verification from a public institution or a person authorized under law to provide certifications. At any time during the currency of these terms, we may also make enquiries from third parties to verify the authenticity of Your Credential Information. You authorize Us to make such enquiries from such third parties, and You agree to hold them and Us harmless from any claim or liability arising from the request for or disclosure of such information. You agree that We may terminate Your access to or use of the System and Services at any time if We are unable at any time to determine or verify Your Credential Information. We reserve to right to carry out re-verification of Credential Information as and when required, and the above rights and commitments will extend to re-verification as well.
a) You will implement and maintain appropriate administrative, physical and technical safeguards to protect the System from access, use or alteration; and You will always use the User ID assigned to You.
b) You will immediately notify Us of any breach or suspected breach of the security of the System of which You become aware, or any unauthorized use or disclosure of information within or obtained from the System, and You will take such action to mitigate the breach or suspected breach as We may direct, and will cooperate with Us in investigating and mitigating such breach.
(iii) No Third-Party Access.
You will not permit any third party to have access to the System or to use the System or the Services without Our prior written consent. You will not allow any third party to access the System or provide information to Registered Users/ Non-Registered Users on the Website. You will promptly notify Us of any order or demand for compulsory disclosure of health information if the disclosure requires access to or use of the System or Services.
(i) You are solely responsible for ensuring that Your use of the System and the Services complies with applicable law. You will also ensure that Your use of the System, the Website and the Services in always in accordance with these terms. You will not undertake or permit any unlawful use of the System or Services, or take any action that would render the operation or use of the System or Services by us illegal or unlawful.
(ii) Without limiting the generality of the foregoing, You represent that You shall not use the System in violation of any applicable laws including MCIs Code of Medical Ethics Regulations or any other code of conduct governed by your council. Notwithstanding the generality of the foregoing, You shall not use the System to
a) Interact with a Registered Users at the time of medical emergencies.
b) Discriminate in any way between appointments booked in the ordinary course and appointments booked through MedHos.
c) Boast of cases, operations, cures or remedies through System, Services or Website.
d) Directly or indirectly solicit Registered Users for consultation.
e) Claim to be a specialist, through System, Services or Website, unless You have a special qualification in that branch.
f) Give any positive assertion or representation regarding the risk-free nature of communicating over online media.
(iii) You shall keep Your Credential Information updated and will inform Us immediately should any portion of Your Credential Information be revoked – including but not limited to suspension thereof, is cancelled, expires or undergoes any change whatsoever.
(i) You hereby acknowledge that You may get access to User Information including identifiable health related information.
(ii) You represent and warrant that You will, at all times during the use of the Services and thereafter, comply with all laws directly or indirectly applicable to You that may now or hereafter govern the collection, use, transmission, processing, receipt, reporting, disclosure, maintenance, and storage of User Information, including but not limited to the Information Technology Act, 2000 and The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 made thereunder.,
(iii) Notwithstanding the generality of the aforementioned provision
(b) You represent and warrant that You will not use the User Information of Registered Users and Non-Registered Users for any other purpose than for providing information to such Registered Users and Non-Registered Users and /or fixing appointments with the Registered Users.
(i) You will cooperate with Us in the administration of the System, including providing reasonable assistance in evaluating the System and collecting and reporting data requested by Us for the purposes of administering the System.
(ii) We may provide Your reference to other potential users of the system as a referral to Our Services. In case You would not like to be contacted by potential users, You can send Us an email at firstname.lastname@example.org regarding the same. We shall cease providing Your reference to potential users within 48 hours of receipt of such written request.
You agree that We may provide de-identified health information and other information including Your personal information and information concerning Your practice to any medical group, independent practice association of physicians, health plan or other organization including any organization with which You have a contract to provide medical services, or to whose members or enrollees You provide medical services. Such information may identify You, but will not identify any individual to whom services were provided. Such information may include (without limitation) aggregate data concerning Your patients, diagnoses, procedures, orders etc.
All intellectual property rights in and title to the System, the present or future modifications / upgradations thereof and standard enhancements thereto shall remain the property of MedHos and its licensors/assigns. These PROVIDER Terms or the Agreement do not and shall not transfer any ownership or proprietary interest in the System from MedHos to You, except as may be otherwise expressly provided in these PROVIDERS Terms or as may be agreed to by and between MedHos and You.
(i) You will be obligated to pay Us on demand, Our standard service fee (the "Service Fee") for the Services to which You have access during Your subscription to the System and Our Services. You also agree to pay our then current rates, for all goods or services that You request from Us and that are not included in Our standard services ("Miscellaneous Charges"). We will notify You of the Service Fee and Miscellaneous Charges when You are granted access to a service, and We will notify You of the applicable Miscellaneous Charges before providing services to which a Miscellaneous Charge will apply.
(ii) You understand that MedHos provides various Services with respect to the System. While some of these Services are provided for free, there are certain Services for which costs will be incurred by You, if You decide to avail such Services ("Paid Services"). MedHos shall have the right to change the Service Fees for the Paid Services at any time, with or without notice to You. Your continued use of the System and the Website shall be deemed to be Your acceptance of such changes.
(iii) You understand and acknowledge that We follow a prepay payment model for Our Services. Accordingly, Your access to the Services can be limited or suspended or terminated in case You are unable to maintain any credit balance in Your Account which you may have agreed to at the time of subscription ("Non Payment State"). MedHos reserves the right to charge additional charges ("Activation Fees") in case Your Services need to be restored after being suspended for non-payment.
(iv) All charges and fees shall be exclusive of all state, municipal, or other government excise, sales, service, use, occupational, or like taxes now in force. We have a right to pass on any additional taxes or other state levies to You and You agree to pay any tax (excluding taxes on Our net income) that We may be required to collect or pay now or at any time in the future and that are imposed upon the sale or delivery of items and Services purchased under these PROVIDER Terms.
(v) You are responsible for any charges You incur to use the System, such as telephone and equipment charges, and fees charged by third-party vendors of products and services.
(f) We reserve to change the terms applicable to fee at any point in time by giving You fifteen (15) days' prior intimation via email. The revised fee terms shall be automatically applicable to You after the fifteen (15) days' notice period. You agree that no separate confirmation or approval is required from You to amend the terms with regard to the fee.
(vi) We do not have any refunds policy. You can stop payment of the Service Fees at any point in time to discontinue using Our Service. At such point, Your subscription shall last till the end of Your subscription period (a maximum of 30 days) and shall then be moved to Non Payment State. Provisions of Section 11(iii) above shall apply for such accounts.
(vii) The PROVIDER Fees collected by MedHos on your behalf from Registered Users shall be disbursed to your bank within 45 days of the date of the completion of the consultation for which such PROVIDER Fees were collected. You agree that the consultation shall be deemed to have been completed after expiry of fifteen (15) days from the date of the consultation. For the removal of doubts, a consultation shall be deemed to have been completed when the payee Registered User has been provided the level of consultation reasonably expected from you in consideration of the PROVIDER Fees.
(viii) When We collect lump sum PROVIDER Fees for multiple consultations which have been booked by the Registered Users:
a. You will deliver and complete all consultations which have been booked
b. the lump sum PROVIDER Fees shall be deemed to have been delivered only after expiry of fifteen (15) days from the date of completion of the last consultation.
c. You will refund all amounts for which no consultation has been delivered.
(x) In case MedHos is of the opinion that the consultation provided by you to Registered User against the PROVIDER Fees is unsatisfactory or deficient in some way, then it reserves the right to (a) where the corresponding PROVIDER Fees is unpaid, forfeit the said fees or (b) where the corresponding PROVIDER Fee is paid, (i) recover the corresponding PROVIDER Fees by adjusting the amount equivalent to PROVIDER Fees against any future payments that may be due or (ii) make a claim of the corresponding PROVIDER Fees on you. You agree that upon receipt to a claim from MedHos, you will pay the amount to MedHos within fifteen (15) days from the date of the claim.
(a) You will treat all information received from Us as confidential. You may not disclose Our confidential information to any other person, and You may not use any confidential information except as provided herein. Except as otherwise provided in PROVIDER Terms and Other Terms, You may not, without Our prior written consent, at any time, during or after the applicability of these PROVIDER Terms, directly or indirectly, divulge or disclose confidential information for any purpose or use confidential information for Your own benefit or for the purposes or benefit of any other person. You agree to hold all confidential information in strict confidence and to take all measures necessary to prevent unauthorized copying, use, or disclosure of confidential information, and to keep the confidential information from being disclosed into the public domain or into the possession of persons not bound to maintain confidentiality. You will disclose confidential information only to your employees, agents or contractors who have a need to use it for the purposes permitted under the PROVIDER Terms and Other Terms only. You will inform all such recipients of the confidential nature of confidential information and will instruct them to deal with confidential information in accordance with these PROVIDER Terms. You will promptly notify Us in writing of any improper disclosure, misappropriation, or misuse of the confidential information by any person, which may come to Your attention.
(b) You agree that We will suffer irreparable harm if You fail to comply with the obligations set forth in this Section 12, and You further agree that monetary damages will be inadequate to compensate Us for any such breach. Accordingly, You agree that We will, in addition to any other remedies available to Us at law or in equity, be entitled to seek injunctive relief to enforce the provisions hereof, immediately and without the necessity of posting a bond.
(c) This Section 12 will survive the termination or expiration of these PROVIDER Terms or Agreement for any reason.
(A) YOU ACKNOWLEDGE THAT ACCESS TO THE SYSTEM WILL BE PROVIDED OVER VARIOUS FACILITIES AND COMMUNICATION LINES, AND INFORMATION WILL BE TRANSMITTED OVER LOCAL EXCHANGE AND INTERNET BACKBONE CARRIER LINES AND THROUGH ROUTERS, SWITCHES, AND OTHER DEVICES (COLLECTIVELY, "CARRIER LINES") OWNED, MAINTAINED, AND SERVICED BY THIRD-PARTY CARRIERS, UTILITIES, AND INTERNET SERVICE PROVIDERS, ALL OF WHICH ARE BEYOND OUR CONTROL. WE ASSUME NO LIABILITY FOR OR RELATING TO THE INTEGRITY, PRIVACY, SECURITY, CONFIDENTIALITY, OR USE OF ANY INFORMATION WHILE IT IS TRANSMITTED ON THE CARRIER LINES, OR ANY DELAY, FAILURE, INTERRUPTION, INTERCEPTION, LOSS, TRANSMISSION, OR CORRUPTION OF ANY DATA OR OTHER INFORMATION ATTRIBUTABLE TO TRANSMISSION ON THE CARRIER LINES. USE OF THE CARRIER LINES IS SOLELY AT YOUR RISK AND IS SUBJECT TO ALL APPLICABLE LOCAL, STATE, NATIONAL, AND INTERNATIONAL LAWS.
(B) THE SERVICES, THE WEBSITE THE SYSTEM, ACCESS TO THE SYSTEM AND THE INFORMATION CONTAINED ON THE SYSTEM IS PROVIDED "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ARE SOLELY RESPONSIBLE FOR ANY AND ALL ACTS OR OMISSIONS TAKEN OR MADE IN RELIANCE ON THE SYSTEM OR THE INFORMATION IN THE SYSTEM, INCLUDING INACCURATE OR INCOMPLETE INFORMATION. IT IS EXPRESSLY AGREED THAT IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, REMOTE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR REVENUES, LOSS OF USE, OR LOSS OF INFORMATION OR DATA, WHETHER A CLAIM FOR ANY SUCH LIABILITY OR DAMAGES IS PREMISED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY OF LIABILITY, EVEN IF WE HAVE BEEN APPRISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OCCURRING. WE DISCLAIM ANY AND ALL LIABILITY FOR ERRONEOUS TRANSMISSIONS AND LOSS OF SERVICE RESULTING FROM COMMUNICATION FAILURES BY TELECOMMUNICATION SERVICE PROVIDERS OR THE SYSTEM.
(C) YOU ACKNOWLEDGE THAT OTHER USERS HAVE ACCESS TO THE SYSTEM AND ARE RECEIVING OUR SERVICES. SUCH OTHER USERS HAVE COMMITTED TO COMPLY WITH THESE TERMS & CONDITIONS AND OUR POLICIES AND PROCEDURES CONCERNING USE OF THE SYSTEM; HOWEVER, THE ACTIONS OF SUCH OTHER USERS ARE BEYOND OUR CONTROL. ACCORDINGLY, WE DO NOT ASSUME ANY LIABILITY FOR OR RELATING TO ANY IMPAIRMENT OF THE PRIVACY, SECURITY, CONFIDENTIALITY, INTEGRITY, AVAILABILITY, OR RESTRICTED USE OF ANY INFORMATION ON THE SYSTEM RESULTING FROM ANY USERS' ACTIONS OR FAILURES TO ACT.
(D) WE ARE NOT RESPONSIBLE FOR UNAUTHORIZED ACCESS TO YOUR, DATA, FACILITIES OR EQUIPMENT BY INDIVIDUALS OR ENTITIES USING THE SYSTEM OR FOR UNAUTHORIZED ACCESS TO, ALTERATION, THEFT. CORRUPTION, LOSS OR DESTRUCTION OF YOUR, DATA FILES, PROGRAMS, PROCEDURES, OR INFORMATION THROUGH THE SYSTEM, WHETHER BY ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER MEANS. YOU ARE SOLELY RESPONSIBLE FOR VALIDATING THE ACCURACY OF ALL OUTPUT AND REPORTS, AND FOR PROTECTING YOUR DATA AND PROGRAMS FROM LOSS BY IMPLEMENTING APPROPRIATE SECURITY MEASURES, INCLUDING ROUTINE BACKUP PROCEDURES. YOU HEREBY WAIVE ANY DAMAGES OCCASIONED BY LOST OR CORRUPT DATA, INCORRECT REPORTS, OR INCORRECT DATA FILES RESULTING FROM PROGRAMMING ERROR, OPERATOR ERROR, EQUIPMENT OR SOFTWARE MALFUNCTION, SECURITY VIOLATIONS, OR THE USE OF THIRD-PARTY SOFTWARE. WE ARE NOT RESPONSIBLE FOR THE CONTENT OF ANY INFORMATION TRANSMITTED OR RECEIVED THROUGH OUR PROVISION OF THE SERVICES.
(E) WE EXPRESSLY DISCLAIM ANY LIABILITY FOR THE CONSEQUENCES TO YOU ARISING BECAUSE OF YOUR USE OF THE SYSTEM OR THE SERVICES.
(F) WE DO NOT WARRANT THAT YOUR USE OF THE SYSTEM AND THE SERVICES UNDER THESE TERMS WILL NOT VIOLATE ANY LAW OR REGULATION APPLICABLE TO YOU.
NOTWITHSTANDING THE OTHER TERMS OF THESE PROVIDERS TERMS , IN THE EVENT MEDHOS SHOULD HAVE ANY LIABILITY TO YOU OR ANY THIRD PARTY FOR ANY LOSS, HARM OR DAMAGE, YOU AND MEDHOS AGREE THAT SUCH LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE VALUE OF ANY FEES RECEIVED BY MEDHOS FROM YOU IN THE PRECEDING TWELVE MONTHS OR INR 5000 WHICHEVER IS LOWER. YOU AND MEDHOS AGREE THAT THE FOREGOING LIMITATION OF LIABILITY IS AN AGREED ALLOCATION OF RISK BETWEEN YOU AND MEDHOS. YOU ACKNOWLEDGE THAT WITHOUT YOUR ASSENT TO THIS SECTION 14, MEDHOS WOULD NOT PROVIDE ACCESS TO THE SYSTEM, TO YOU.
You agree to indemnify, defend, and hold harmless MedHos, Our and their affiliates, officers, directors, and agents, from and against any claim, cost or liability, including reasonable attorneys' fees, arising out of: (a) the use of the Services; (b) any breach by You of any representations, warranties or agreements contained in these PROVIDER Terms; (c) the actions of any person gaining access to the System under a User ID assigned to You; (d) the actions of anyone using a User ID, password or other unique identifier assigned to You that adversely affects the System or any information accessed through the System;
(a) We or You may terminate our Services at any time without cause upon thirty (30) days prior written notice to You.
(b) We may update or change the Services and/or the PROVIDER Terms and/ or the Service Fee set forth in these PROVIDER Terms from time to time and recommend that You review these PROVIDER Terms on a regular basis. You understand and agree that Your continued use of the Services after the PROVIDER Terms has been updated or changed constitutes Your acceptance of the revised PROVIDER Terms. Without limiting the foregoing, if We make a change to these PROVIDER Terms that materially affects Your use of the Services, We may post notice on the Website or notify You via email of any such change.
(c) Termination, Suspension or Amendment as a result of applicable laws - Notwithstanding anything to the contrary in these PROVIDER Terms, We have the right, on providing notice to You, immediately to terminate, suspend, or amend the provision of the Services without liability: (a) to comply with any order issued or proposed to be issued by any governmental agency; (b) to comply with any provision of law, any standard of participation in any reimbursement program, or any accreditation standard; or (c) if performance of any term of these PROVIDER Terms by either Party would cause it to be in violation of law.
(d) We may terminate the provision of Services to You through the System immediately upon notice to You: (i) if You are named as a defendant in a criminal proceeding for a violation of federal or state law; (ii) if a finding or stipulation is made or entered into that You have violated any standard or requirement of federal or state law relating to the privacy or security of health information is made in any administrative or civil proceeding; or (iii) You cease to be qualified to provide services as a health care professional, or We are unable to verify Your qualifications as notified to Us under these PROVIDER Terms.
(e) We may suspend Your Services immediately pending Your cure of any breach of these PROVIDER Terms, or in the event We determine in Our sole discretion that access to or use of the System by You may jeopardize the System or the confidentiality, privacy, security, integrity or availability of information within the System, or that You have violated or may violate these PROVIDER Terms or Other Terms, or has jeopardized or may jeopardize the rights of any third party, or that any person is or may be making unauthorized use of the System with any User ID assigned to You. Our election to suspend the Services shall not waive or affect Our rights to terminate these PROVIDER Terms as applicable to You as permitted under these PROVIDER Terms.
(f) Upon termination, You will cease to use the System and We will terminate Your access to the System. Upon termination for any reason, You will remove all software provided under PROVIDER Terms from Your computer systems, You will cease to have access to the System, and You will return to Us all hardware, software and documentation provided by or on behalf of Us.
Last updated: 02-May-2018